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Author Topic: 2.24 installation problems with Access code not displaying  (Read 7328 times)
Designnorth
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« on: January 05, 2008, 12:28:01 PM »

The GD Library or GD.pm library seem to be working correctly -  the testgd.cgi file correctly displays the Red/Black square, but the access does not display in the form (its toggled to show in setup.cgi)

Any idea why not?   (Everything else seems to work OK)
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Sparky
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« Reply #1 on: January 05, 2008, 12:31:37 PM »

In your browser when you see the broken link, view the HTML source code for the image.  See what's inserted there.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
Designnorth
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« Reply #2 on: January 05, 2008, 12:41:26 PM »

There is no broken link in the TTX form.  The Access code does not show on the form at all

2.23 and the access code works perfectly on this server.
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« Reply #3 on: January 05, 2008, 12:48:10 PM »

There is no broken link in the TTX form.  The Access code does not show on the form at all

But what's showing up in the HTML source code where the image should be displayed?
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
Designnorth
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« Reply #4 on: January 05, 2008, 12:51:31 PM »

The code:

<tr>
  <td align=right><b>Access code</b></td>
  <td align=left>
    <table>
      <tr>
        <td><img src="key.cgi?1199555139-25769" /></td>
        <td>Copy the code here: </td>
        <td><input type=text name=keycode size=6 value="">
        <input type=hidden name=kid value="1199555139-25769"></td>
      </tr>

Which is on the TTX site which is running rev. 2.24.431 MySQL Edition  (Same as I am running)

Is just missing off my form.  The "Use access code image" in ticked in setup.cgi

The form cannot work - the error is "currupted access code"  Cry
« Last Edit: January 05, 2008, 12:53:41 PM by Designnorth » Logged
Designnorth
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« Reply #5 on: January 05, 2008, 12:56:01 PM »

Here the code for the form (just standard at the moment)

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
"http://www.w3.org/TR/REC-html40/loose.dtd">
<html>
<head>
<style type="text/css">
body, td { font-family: Verdana, Helvetica, sans-serif; font-size: 10pt;}
A       { color : #2E3197; text-decoration : none; }
A:Hover { color : #C00; text-decoration : underline;}
.sm {font-size: 8pt;}
.tiny {font-size: 4pt;}
.heading {font-size: 13pt;font-weight: 700; color: #2E3197;}
.lbl { font-size: 9pt; font-weight: 700;}
td.error  {
  background-color: #FFC;
  padding-right: 5pt;
  padding-left: 5pt;
  padding-top: 3pt;
  padding-bottom: 3pt;
  border-width:1px;
  border-style:solid;
  border-color: #996;
  font-weight: 700;
  color: #F00;
}
td.trow  {
  padding-right: 2pt;
  padding-left: 2pt;
  border-style:solid;
  border-bottom-width:2px;
  border-right-width: 0px;
  border-left-width:1px;
  border-top-width:0;
  border-color: #FFF;
  background-color: #CCC;
  text-align: center;
  font-size : 8pt;
  font-weight: 700;
}
td.orow  {
  padding-right: 4pt;
  padding-left: 4pt;
  padding-top: 2pt;
  padding-bottom: 1pt;
  border-width:1px;
  border-style:solid;
  border-top-width:0;
  border-bottom-width:0;
  border-right-width:0;
  font-size : 8pt;
  border-color: #FFF;
}
td.erow  {
  padding-right: 4pt;
  padding-left: 4pt;
  padding-top: 2pt;
  padding-bottom: 1pt;
  border-width:1px;
  border-style:solid;
  border-top-width:0;
  border-bottom-width:0;
  border-right-width:0;
  font-size : 8pt;
  border-color: #FFF;
}
td.omsg  {
  background-color: #E8E8CF;
  padding-right: 3pt;
  padding-left: 3pt;
  padding-top: 2pt;
  padding-bottom: 2pt;
  border-width:1px;
  border-style:solid;
  border-color: #FFF;
}
td.cmsg  {
  background-color: #E8DCCF;
  padding-right: 3pt;
  padding-left: 3pt;
  padding-top: 2pt;
  padding-bottom: 2pt;
  border-width:1px;
  border-style:solid;
  border-color: #FFF;
}
</style>
<title></title>
</head>
<body>
<center>
<table width=700 cellpadding=0 cellspacing=0>
        <tr>
                <td align=left><span class=sm><font color="#AAAAAA"><b></b></font></span></td>
                <td align=right class=sm>

                        <a href="">Home</a> | <a href="/TTX1/ttx.cgi?cmd=ticket&sid=">Tickets</a> | <a href="/TTX1/ttx.cgi?cmd=newticket&sid=">Contact us</a> | <a href="/TTX1/ttx.cgi?cmd=login&sid=&style=">Login</a>
                </td>
</table>
<table width=700 cellpadding=0 cellspacing=0>
        <tr>

                <td class=heading align=left nowrap>Contact Customer Service</td>
        </tr>
</table>
<br class=tiny>
<table width=700 cellpadding=0 cellspacing=0>
        <tr>
                <td style="background-color: #CCC;"><img src="./dot.gif" width=700 height=2></td>
        </tr>
</table>

<table width=700 cellspacing=0 cellpadding=0 bgcolor="#CFDCE8">

        <tr>
                <td align=center><br class=tiny>
<form method=post action="/TTX1/ttx.cgi">
<input type=hidden name=cmd value=newticket>
<input type=hidden name=sid value=>
<input type=hidden name=do value=1>
<input type=hidden name=tid value=>
<input type=hidden name=form value=>
<table cellspacing=0 cellpadding=3>
        <tr>
                <td align=right class=lbl>Name<font color=red><sup>*</sup></font></td>

                <td align=left><input type=text size=25 name=name value="Dunkin Dounuts"></td>
        </tr>
        <tr>
                <td align=right class=lbl>Email<font color=red><sup>*</sup></font></td>
                <td align=left><input type=text size=25 name=email value="david@%%%%%%%%%%%%"></td>
        </tr>
        <tr>
                <td align=right class=lbl>Subject<font color=red><sup>*</sup></font></td>

                <td align=left><input type=text size=40 name=subject value=""></td>
        </tr>
        <tr>
                <td colspan=2 align=left><span class=lbl>Problem</span><br class=tiny>
                <textarea name=problem wrap=virtual cols=50 rows=10></textarea>
        </tr>
    <tr>
                <td colspan=2 align=right>

                        <input type=submit value=Submit>
<!--                        <input type=submit name=cancel value=Cancel> -->
                        <br><br class=tiny>
                </td>
        </tr>
        </form>
</table>
                </td>
        </tr>
</table>

<table width=700 cellpadding=0 cellspacing=0>
        <tr>
                <td style="background-color: #CCC;"><img src="./dot.gif" width=700 height=2></td>
        </tr>
        <tr>
                <td><img src="./dot.gif" width=700 height=2></td>
        </tr>
        <tr>
                <td align=left class=sm><font color="777777">Powered by <a href="http://www.troubleticketexpress.com"
                style="color : #777;">Trouble Ticket Express</a> rev. 2.24.431</font> </td>

        </tr>
</table>
</center>
</body>
</html>

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Sparky
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« Reply #6 on: January 05, 2008, 12:58:52 PM »

You're the second to report this problem.

http://forum.unitedwebcoders.com/index.php/topic,479.0.html

The first person never had the courtesy to report back so unfortunately we don't know the solution.   Undecided

Maybe Alex will jump in here or you can send him a support ticket.

Good luck and please post what you find out.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
Designnorth
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« Reply #7 on: January 05, 2008, 01:01:13 PM »

OK thanks I'll report the problem
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Designnorth
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« Reply #8 on: January 07, 2008, 12:25:04 PM »

Resetting the templates solved the problem  :-)
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Sparky
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« Reply #9 on: January 07, 2008, 12:28:05 PM »

That's very good to know.

Do you know what specific code was balling it up?

Do you have the old versions of the templates for comparison?
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
Sparky
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« Reply #10 on: January 07, 2008, 01:54:09 PM »


(source code from TTX demo site)

Which is on the TTX site which is running rev. 2.24.431 MySQL Edition  (Same as I am running)

Is just missing off my form.  The "Use access code image" in ticked in setup.cgi


Never-mind.

I see that you previously tried to tell me that the code was missing from your template and I totally misunderstood you.  Resetting the template inserted the proper code where it belonged.

Sorry I missed it.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
horswhip
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« Reply #11 on: January 18, 2008, 09:30:13 AM »

OK, have installed the clean updated version, however cannot get the captcha image to show...

I am unsure what Designnorth was talking about, because i dont have a gd.pm or testgd.cgi file in my directory.

This is the path i get for the image... http://72.XXX.XX.XX/support/key.cgi?1200666259-25831

I have gone back and reset the templates, however still no image.

Please help.

Paul
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Sparky
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« Reply #12 on: January 18, 2008, 10:27:53 AM »

OK, have installed the clean updated version, however cannot get the captcha image to show...

I am unsure what Designnorth was talking about, because i dont have a gd.pm or testgd.cgi file in my directory.

This is the path i get for the image... http://72.XXX.XX.XX/support/key.cgi?1200666259-25831

I have gone back and reset the templates, however still no image.

Please help.

Paul

So what shows in place of the image?  A broken link?

Right click on the broken link... open image in new window... what is the error message?

Or open this URL,  http://72.XXX.XX.XX/support/key.cgi?1200666259-25831 in a new window... what is the error?
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
horswhip
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« Reply #13 on: January 18, 2008, 10:39:59 AM »

Thx for the response,
Yes, shows as a broken link. When i use the path in the address bar, it just shows the same path i put in the address bar in the browser window!!!! (in firefox)

Attempting to view the image gives me the same thing as above in a new window.
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Sparky
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« Reply #14 on: January 18, 2008, 10:45:36 AM »

Is this on the internet where I can see it?
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
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