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Help Desk Software & Beyond > Forum > Trouble Ticket Express > Modifications (Moderator: Sparky) > [MOD] Changing the word "Ticket" in the subject line
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Author Topic: [MOD] Changing the word "Ticket" in the subject line  (Read 1590 times)
arvin
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« on: January 11, 2008, 11:41:46 AM »
Hello,

Is it possible to change the word "ticket" to "request" and or "service request" in the subject line?...if so ...which module?


Thank you in advance
« Last Edit: January 16, 2008, 05:10:03 PM by sparky672 » Logged
Sparky
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« Reply #1 on: January 11, 2008, 11:45:14 AM »
Everything to do with composition of emails, that's not in a template, would be found in the TTXTicket.pm module under the opernotify and usernotify subroutines.  Let me know if you need more help with that.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
Sparky
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« Reply #2 on: January 11, 2008, 11:56:43 AM »
It's this line in both subroutines...

Quote
$subject = TTXDictionary::translate('Ticket').' '.$ticket->{id};

But it indicates that you could also change the word "Ticket" in the dictionary file, dict.csv.

Or just remove the reference to the dictionary and make your change...

Quote
$subject = 'Service Request '.$ticket->{id};
« Last Edit: January 11, 2008, 12:01:34 PM by sparky672 » Logged
Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
arvin
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« Reply #3 on: January 11, 2008, 12:29:46 PM »
sparky672


You are great! ..thank you for the quick reply ..I have made my changes and all is fine.  I hope you are "compensated"  Grin well for all the help you provide ....absolutly amazing!  I learnt so much through you... just a few more mods and our company will be rolling this out by March 2008.

I promise ....no more "mushy" stuff Smiley
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Sparky
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« Reply #4 on: January 11, 2008, 02:35:11 PM »
Quote from: arvin on January 11, 2008, 12:29:46 PM
sparky672


You are great! ..thank you for the quick reply ..I have made my changes and all is fine.  I hope you are "compensated"  Grin well for all the help you provide ....absolutly amazing!  I learnt so much through you... just a few more mods and our company will be rolling this out by March 2008.

I promise ....no more "mushy" stuff Smiley

Thank-you for the kind words.   Cheesy

Compensated?  No, I'm just a fellow user like yourself.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
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