[REQ] Display custom field value in email subject line

[arvin]

Hello,

Can this be done ?....

Thank you in advance

[Sparky]

Yes.

Stand by.

[arvin]

will do kind sir

[Sparky]

For user notification emails...

In the usernotify subroutine in TTXTicket.pm, find these lines...

$subject = TTXDictionary::translate('Ticket').' '.$ticket->{id};
$subject .= ", ".$ticket->{subject} if $ticket->{subject} ne undef;

Somewhere into the above, you would insert the following for custom variable "0"... (change to the number for your variable)

$ticket->{"c0"}

If you can't figure out the PERL, post here what you want the subject line to say.

And for the operator notifications, find the $subject line in the opernotify subroutine and do the same.

[arvin]

K ...sounds easy enough ..... but .....

where can I find the number of the variable? do I need to specify it in the Layout Mod 1st?

[Sparky]

Yes.

[arvin]

Haha!

I L O V E  T H I S  A P P

Thank you!