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Sparky
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Hero Member
Karma: 83
Posts: 2,228
stop pushing all those buttons
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« Reply #1 on: March 26, 2008, 11:32:09 AM » |
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You'll only see the button on Ticket pages when logged in as an Operator.
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« Last Edit: March 26, 2008, 11:35:14 AM by sparky672 »
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?  To those seeking help.... please report back when you figure it out. 
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arvin
Sr. Member
Karma: 10
Posts: 400
Yeah thats right !
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« Reply #2 on: March 26, 2008, 11:36:57 AM » |
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Sorry ... I gotta stop doing that ... i was logged in as the oper ... this is on a test server ... so..... if you want to see it  ... its UID = admin and PSWD =admin |
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Sparky
Moderator
Hero Member
Karma: 83
Posts: 2,228
stop pushing all those buttons
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« Reply #3 on: March 26, 2008, 11:41:21 AM » |
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First off, I only see one ticket. You can't merge it into itself. Sorry, I couldn't resist being a smart-ass...  Create a few test tickets and lets see what happens. |
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« Last Edit: March 26, 2008, 11:42:58 AM by sparky672 »
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location? To those seeking help.... please report back when you figure it out.
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arvin
Sr. Member
Karma: 10
Posts: 400
Yeah thats right !
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« Reply #4 on: March 26, 2008, 11:43:27 AM » |
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HAHAHAHAHAHA OMG ! ..... yeah ... I'm going to crawl back into the hole now So sorry |
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arvin
Sr. Member
Karma: 10
Posts: 400
Yeah thats right !
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« Reply #5 on: March 26, 2008, 11:46:49 AM » |
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Okay ... I back ota the hole again ..... and I have about 5 tickets the ....2 are closed ... adn still having the same issue ....no Merge button
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Sparky
Moderator
Hero Member
Karma: 83
Posts: 2,228
stop pushing all those buttons
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« Reply #6 on: March 26, 2008, 11:47:41 AM » |
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Where is your ticket template? Not here... http://dev.csg.mts.net/cgi-bin/templates/ticket.htmlI can't find it so zip up your ticket.html file, upload it someplace, and post the link here. Then give me a little time. Thanks. |
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location? To those seeking help.... please report back when you figure it out.
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arvin
Sr. Member
Karma: 10
Posts: 400
Yeah thats right !
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« Reply #7 on: March 26, 2008, 12:03:59 PM » |
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Sparky
Moderator
Hero Member
Karma: 83
Posts: 2,228
stop pushing all those buttons
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« Reply #8 on: March 26, 2008, 12:17:59 PM » |
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That appears to be fine... assuming that's the same template as the one being called up. (believe me it's happened more than once so we have to be sure)
Now I need to see your TTXTicket.pm file.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location? To those seeking help.... please report back when you figure it out.
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Sparky
Moderator
Hero Member
Karma: 83
Posts: 2,228
stop pushing all those buttons
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« Reply #9 on: March 26, 2008, 12:19:56 PM » |
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Wait a minute -
Did you give your Admin proper privileges?
The admin needs "me" privileges checked in the setup.cgi program.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location? To those seeking help.... please report back when you figure it out.
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arvin
Sr. Member
Karma: 10
Posts: 400
Yeah thats right !
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« Reply #10 on: March 26, 2008, 12:34:47 PM » |
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Cha Ching! ! ! ! I checked it ...and now the ticket merge button appears Thank you Sparky ! ! ! ! ! |
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arvin
Sr. Member
Karma: 10
Posts: 400
Yeah thats right !
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« Reply #11 on: March 26, 2008, 12:38:27 PM » |
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Sorry ...i got a lil too happy there ....
Button is fine but nothing appears in the popup window .... its completely blank
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Sparky
Moderator
Hero Member
Karma: 83
Posts: 2,228
stop pushing all those buttons
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« Reply #12 on: March 26, 2008, 12:39:46 PM » |
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My fault... poor instructions. I'll be updating that shortly. Button is fine but nothing appears in the popup window .... its completely blank I see that. |
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location? To those seeking help.... please report back when you figure it out.
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Sparky
Moderator
Hero Member
Karma: 83
Posts: 2,228
stop pushing all those buttons
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« Reply #13 on: March 26, 2008, 12:43:28 PM » |
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Did you upload TTXMerge.pm in ASCII mode and set permissions to 755 ? Again, something I left out of the instructions. |
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« Last Edit: March 26, 2008, 12:48:52 PM by sparky672 »
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location? To those seeking help.... please report back when you figure it out.
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arvin
Sr. Member
Karma: 10
Posts: 400
Yeah thats right !
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« Reply #14 on: March 26, 2008, 12:47:51 PM » |
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Yes sir I did However ... I noticed a script error in the bottom left side of my browser ....and it states .... Line:256 Char:4 Code:0 Error:'document.forms.formmerge' is null or not an object URL:http://dev.csg.mts.net/cgi-bin/ttx.cgi?cmd=ticket&sid=1206550007Z6375223433&key=4&style= |
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