[MOD] Replace a pull-down with a hidden default value

[mattjones124]

I removed the operator choice macro, so you cannot see it, but the default right now is No Operator. How do I configure the default operator to be All Operators?

I know the code is something like this.

 <input type="hidden" name="something" value="something">

But I cannot figure out what I need to write.

Thanks for the help.


edited:  thread title

[Sparky]

I can't find it right now but I can tell you how to figure it out.

Put the macro back in your template (just for now).
Pull up your New Ticket screen.
In your browser, view HTML source code.

The "name=" you need will be the same "name=" for the Operator pulldown.  I think it's "oper" but you should verify.

The "value=" you need will be the same "value=" that lines up with your desired default operator in the Operator pulldown.


Remove the macro and replace it with the Hidden field.

[mattjones124]

Can you do me a favour and tell me what the macro is?  I deleted it, but the backup I made, I forgot to save.  Bonehead move on my part.

[Sparky]

(%OPERSELSTD%) is the macro.

But to look that up I saved you a step...

<input type="hidden" name="oper" value="operator_login_name">

Where "operator_login_name" equals the short name or the login name of your desired default operator.

[Sparky]

For everyone:

The format and procedure is the same for any pull-down that needs to be removed and replaced with a default value.