How to link back to Help Desk system without login everytime

[mikek]

Hi, thanks for this neat little system by the way, it's just what I need.  I plan to use this completely internally just for keeping track of things to be done.  I have the "Home" link going to another internal system website and I would like to go back and forth between the two but the problem is there isn't a link I can use to go back to the Help Desk system without requiring a login again.  I know that the session is still saved because I can copy the URL (like http://blah/ttx222/ttx.cgi?cmd=helpdesk&sid=1168532032Z1284876541&style=), then go somewhere else, paste the URL in and go back still logged in.

I thought
http://blah/ttx222/ttx.cgi?cmd=helpdesk&sid=&style=
or
http://blah/ttx222/ttx.cgi is the URL that I thought might work but it doesn't.

Is this possible?  Thanks for any help.
Mike

[Alex]

The link must include session ID (sid) value. Using Right+Click+Open in new window on 'home' link would be a solution.

[mikek]

Ok, that's what I was afraid of.  I could hack it to pass the session ID in the "Home" link I suppose and then retrieve it in the other page for editing the link back to the Trouble Ticket system.  Nahhhh, that's ok.  People can just use separate windows like you said.

Thanks very much for your answer.

[Sparky]

Hi, thanks for this neat little system by the way, it's just what I need.  I plan to use this completely internally just for keeping track of things to be done.  I have the "Home" link going to another internal system website and I would like to go back and forth between the two but the problem is there isn't a link I can use to go back to the Help Desk system without requiring a login again.  I know that the session is still saved because I can copy the URL (like http://blah/ttx222/ttx.cgi?cmd=helpdesk&sid=1168532032Z1284876541&style=), then go somewhere else, paste the URL in and go back still logged in.

I thought
http://blah/ttx222/ttx.cgi?cmd=helpdesk&sid=&style=
or
http://blah/ttx222/ttx.cgi is the URL that I thought might work but it doesn't.

Is this possible?  Thanks for any help.
Mike

TTX Version 2.21.96 and up

Not sure if this was changed in the latest version but I have a permanent fixed link I use anywhere I want and it does not contain any SID.

../ttx.cgi?cmd=login&dologin=1&sid=&style=&login=myloginname&passwd=mypassword
&status=(PND|OPN|WFR)&qsort=open&qwindow=30

This URL does the following...

?cmd=login - calls the login command
&dologin=1 - activates the login function
&sid=  -  I leave it blank and a new session id is automatically generated.  (You can leave it out entirely)
&style=  -  I leave it blank.   (You can leave it out entirely)
&login=myloginname  -  fill in your login name
&passwd=mypassword  -  fill in your password
&status=(PND|OPN|WFR)  -  display all tickets except closed
&qsort=open  -  Sorted by creation date
qwindow=30  -  30 tickets per page

EDIT:  Ok, I realize now that this person wanted a static link that more than one operator can use.  My suggestion as a solution for a static link only works, of course, for a single operator.  Perhaps it's still a useful suggestion for others.

EDIT2:  Using Javascript, he could store the unique login/password in a cookie then dynamically generate the required link as per above.  Without the cookie, the user would have to login but it would trigger the JS to store login info in the cookie and generate a static link which is good for as long as the cookie is saved.

EDIT3:  You can add any existing form input to this URL.

&oper=name - filters tickets by operator, where name is the login