Trouble ticket Email problems

[Philip]

I have setup trouble ticket on my website and the module works fine. Adding tickets, teking charge, answer ... All OK so far. The only case is that the applicant of the ticket does not receive a confirmation by email or answers on the ticket.
The trouble ticket manager gets a notice of the ticket by email.
Something strange I noticed, when a ticket is opened by some test account with email in the same domain as the manager account, all mails are received.
Something strange huh?
Who knows how to bypass this problem ?

[Alex]

The SMTP server you are using does not allow relaying email to external accounts. Please either enable email relaying or change email settings (System Setup form, setup.cgi): either specify another SMTP server or enable SMTP authentication (if your server requires a sender to be authenticated to send email to external email address).

[Philip]

When I change the SMTP server to another, no mails are send out anymore.
This SMTP server is not a part of my domain.
The server is turning on Windows server system with perl and frontpage extensions.
Is there a way to use frontpage extensions to get mail out ?
Maybe you have a suggestion?

[Alex]

I would suggest requesting correct SMTP host info from your hosting provider.

[Philip]

Hello Alex,

I am using correct settings for the smtp server outside my domain.
The provider that is hosting my website does not provide a SMTP server.
This is the log file:

Net::SMTP>>> Net::SMTP(2.26)
Net::SMTP>>> Net::Cmd(2.24)
Net::SMTP>>> Exporter(5.58)
Net::SMTP>>> IO::Socket::INET(1.27)
Net::SMTP>>> IO::Socket(1.28)
Net::SMTP>>> IO::Handle(1.24)
Net::SMTP=GLOB(0x1a02b90)<<< 220 adicia.telenet-ops.be ESMTP Postfix
Net::SMTP=GLOB(0x1a02b90)>>> EHLO localhost.localdomain
Net::SMTP=GLOB(0x1a02b90)<<< 250-adicia.telenet-ops.be
Net::SMTP=GLOB(0x1a02b90)<<< 250-PIPELINING
Net::SMTP=GLOB(0x1a02b90)<<< 250-SIZE 10240000
Net::SMTP=GLOB(0x1a02b90)<<< 250-VRFY
Net::SMTP=GLOB(0x1a02b90)<<< 250-ETRN
Net::SMTP=GLOB(0x1a02b90)<<< 250 8BITMIME
Can't locate Authen/SASL.pm in @INC (@INC contains: d:/accounts/b/e/belgaphonebe/WWW/helpdesk C:/Perl/lib C:/Perl/site/lib .) at (eval 32) line 2.
BEGIN failed--compilation aborted at (eval 32) line 2.
No SASL at d:/accounts/b/e/belgaphonebe/WWW/helpdesk/TTXMail.pm line 157.
Trying Net::POP3 at d:/accounts/b/e/belgaphonebe/WWW/helpdesk/TTXMail.pm line 183.
Can't open connection to pop3 server: Unknown error at d:/accounts/b/e/belgaphonebe/WWW/helpdesk/TTXMail.pm line 192.
Net::SMTP=GLOB(0x1a02b90)>>> MAIL FROM:<support@belgaphone.be>
Net::SMTP=GLOB(0x1a02b90)<<< 250 Ok
Net::SMTP=GLOB(0x1a02b90)>>> RCPT TO:<p.macours@enturion.be>
Net::SMTP=GLOB(0x1a02b90)<<< 554 <p.macours@enturion.be>: Relay access denied
Net::SMTP=GLOB(0x1a02b90)>>> DATA
Net::SMTP=GLOB(0x1a02b90)<<< 554 Error: no valid recipients
Net::SMTP=GLOB(0x1a02b90)>>> To: p.macours@enturion.be
Net::SMTP=GLOB(0x1a02b90)>>> From: "Belgaphone" <support@belgaphone.be>
Net::SMTP=GLOB(0x1a02b90)>>> Subject: Ticket 9, test again
Net::SMTP=GLOB(0x1a02b90)>>> MIME-Version: 1.0
Net::SMTP=GLOB(0x1a02b90)>>> Content-Type: multipart/alternative;
Net::SMTP=GLOB(0x1a02b90)>>> boundary="------------68980758232477794789"
Net::SMTP=GLOB(0x1a02b90)>>>
Net::SMTP=GLOB(0x1a02b90)>>> This is a multi-part message in MIME format
Net::SMTP=GLOB(0x1a02b90)>>> --------------68980758232477794789
Net::SMTP=GLOB(0x1a02b90)>>> Content-type: text/plain; charset="windows-1252"
Net::SMTP=GLOB(0x1a02b90)>>> Content-Transfer-Encoding: quoted-printable
Net::SMTP=GLOB(0x1a02b90)>>>
Net::SMTP=GLOB(0x1a02b90)>>> Dear Philip
Net::SMTP=GLOB(0x1a02b90)>>>
Net::SMTP=GLOB(0x1a02b90)>>> Thank you for contacting Belgaphone Help Desk. This message is to confirm t=
Net::SMTP=GLOB(0x1a02b90)>>> hat we received a service request with tracking # 9 from you.
Net::SMTP=GLOB(0x1a02b90)>>>
Net::SMTP=GLOB(0x1a02b90)>>> test again
Net::SMTP=GLOB(0x1a02b90)>>>
Net::SMTP=GLOB(0x1a02b90)>>> You can view and update your service request here:
Net::SMTP=GLOB(0x1a02b90)>>> http://www.belgaphone.be/helpdesk/ttx.cgi?cmd=3Dticket&key=3D9Z640474459531=
Net::SMTP=GLOB(0x1a02b90)>>> 968444 Ticket 9=20
Net::SMTP=GLOB(0x1a02b90)>>>
Net::SMTP=GLOB(0x1a02b90)>>> ACCESS KEY: 9Z640474459531968444
Net::SMTP=GLOB(0x1a02b90)>>>
Net::SMTP=GLOB(0x1a02b90)>>> Sincerely,
Net::SMTP=GLOB(0x1a02b90)>>>
Net::SMTP=GLOB(0x1a02b90)>>> Belgaphone Help Desk
Net::SMTP=GLOB(0x1a02b90)>>> --------------68980758232477794789
Net::SMTP=GLOB(0x1a02b90)>>> Content-type: text/html; charset="windows-1252"
Net::SMTP=GLOB(0x1a02b90)>>> Content-Transfer-Encoding: base64
Net::SMTP=GLOB(0x1a02b90)>>> PGh0bWw+CjxoZWFkPgo8c3R5bGUgdHlwZT0idGV4dC9jc3MiPgouZHVtbXkg
Net::SMTP=GLOB(0x1a02b90)>>> e30KYm9keSwgdGQge2ZvbnQtZmFtaWx5OiB2ZXJkYW5hLGFyaWFsLGhlbHZl
Net::SMTP=GLOB(0x1a02b90)>>> dGljYSxzYW5zLXNlcmlmO2ZvbnQtc2l6ZTogMTBwdDtjb2xvcjogIzAwMDAw
Net::SMTP=GLOB(0x1a02b90)>>> MDt9Cjwvc3R5bGU+CjwvaGVhZD4KPGJvZHk+CkRlYXIgUGhpbGlwPGJyIC8+
Net::SMTP=GLOB(0x1a02b90)>>> CjxiciAvPgpUaGFuayB5b3UgZm9yIGNvbnRhY3RpbmcgQmVsZ2FwaG9uZSBI
Net::SMTP=GLOB(0x1a02b90)>>> ZWxwIERlc2suIFRoaXMgbWVzc2FnZSBpcyB0byBjb25maXJtIHRoYXQgd2Ug
Net::SMTP=GLOB(0x1a02b90)>>> cmVjZWl2ZWQgYSBzZXJ2aWNlIHJlcXVlc3Qgd2l0aCB0cmFja2luZyAjIDkg
Net::SMTP=GLOB(0x1a02b90)>>> ZnJvbSB5b3UuPGJyIC8+CjxiciAvPgp0ZXN0IGFnYWluPGJyIC8+CjxiciAv
Net::SMTP=GLOB(0x1a02b90)>>> PgpZb3UgY2FuIHZpZXcgYW5kIHVwZGF0ZSB5b3VyIHNlcnZpY2UgcmVxdWVz
Net::SMTP=GLOB(0x1a02b90)>>> dCBoZXJlOjxiciAvPgo8YSBocmVmPSJodHRwOi8vd3d3LmJlbGdhcGhvbmUu
Net::SMTP=GLOB(0x1a02b90)>>> YmUvaGVscGRlc2svdHR4LmNnaT9jbWQ9dGlja2V0JmtleT05WjY0MDQ3NDQ1
Net::SMTP=GLOB(0x1a02b90)>>> OTUzMTk2ODQ0NCIgdGFyZ2V0PV9ibGFuaz48Yj5UaWNrZXQgOTwvYj48L2E+
Net::SMTP=GLOB(0x1a02b90)>>> PGJyIC8+CjxiciAvPgpBQ0NFU1MgS0VZOiA5WjY0MDQ3NDQ1OTUzMTk2ODQ0
Net::SMTP=GLOB(0x1a02b90)>>> NDxiciAvPgo8YnIgLz4KU2luY2VyZWx5LDxiciAvPgo8YnIgLz4KQmVsZ2Fw
Net::SMTP=GLOB(0x1a02b90)>>> aG9uZSBIZWxwIERlc2s8YnIgLz4KCjwvYm9keT4KPC9odG1sPgo=
Net::SMTP=GLOB(0x1a02b90)>>>
Net::SMTP=GLOB(0x1a02b90)>>> --------------68980758232477794789--
Net::SMTP=GLOB(0x1a02b90)>>> .
Net::SMTP=GLOB(0x1a02b90)<<< 502 Error: command not implemented
Net::SMTP=GLOB(0x1a02b90)>>> QUIT
Net::SMTP=GLOB(0x1a02b90)<<< 221 Error: I can break rules, too. Goodbye.
Net::SMTP=GLOB(0x1a3c91c)<<< 220 adicia.telenet-ops.be ESMTP Postfix
Net::SMTP=GLOB(0x1a3c91c)>>> EHLO localhost.localdomain
Net::SMTP=GLOB(0x1a3c91c)<<< 250-adicia.telenet-ops.be
Net::SMTP=GLOB(0x1a3c91c)<<< 250-PIPELINING
Net::SMTP=GLOB(0x1a3c91c)<<< 250-SIZE 10240000
Net::SMTP=GLOB(0x1a3c91c)<<< 250-VRFY
Net::SMTP=GLOB(0x1a3c91c)<<< 250-ETRN
Net::SMTP=GLOB(0x1a3c91c)<<< 250 8BITMIME
Can't locate Authen/SASL.pm in @INC (@INC contains: d:/accounts/b/e/belgaphonebe/WWW/helpdesk C:/Perl/lib C:/Perl/site/lib .) at (eval 34) line 2.
BEGIN failed--compilation aborted at (eval 34) line 2.
No SASL at d:/accounts/b/e/belgaphonebe/WWW/helpdesk/TTXMail.pm line 157.
Trying Net::POP3 at d:/accounts/b/e/belgaphonebe/WWW/helpdesk/TTXMail.pm line 183.
Can't open connection to pop3 server: Unknown error at d:/accounts/b/e/belgaphonebe/WWW/helpdesk/TTXMail.pm line 192.
Net::SMTP=GLOB(0x1a3c91c)>>> MAIL FROM:<support@belgaphone.be>
Net::SMTP=GLOB(0x1a3c91c)<<< 250 Ok
Net::SMTP=GLOB(0x1a3c91c)>>> RCPT TO:<support@belgaphone.be>
Net::SMTP=GLOB(0x1a3c91c)<<< 554 <support@belgaphone.be>: Relay access denied
Net::SMTP=GLOB(0x1a3c91c)>>> DATA
Net::SMTP=GLOB(0x1a3c91c)<<< 554 Error: no valid recipients
Net::SMTP=GLOB(0x1a3c91c)>>> To: support@belgaphone.be
Net::SMTP=GLOB(0x1a3c91c)>>> From: "Belgaphone" <support@belgaphone.be>
Net::SMTP=GLOB(0x1a3c91c)>>> Subject: Ticket 9 (11-6404), test again
Net::SMTP=GLOB(0x1a3c91c)>>> MIME-Version: 1.0
Net::SMTP=GLOB(0x1a3c91c)>>> Content-Type: multipart/alternative;
Net::SMTP=GLOB(0x1a3c91c)>>> boundary="------------68980758232477794789"
Net::SMTP=GLOB(0x1a3c91c)>>>
Net::SMTP=GLOB(0x1a3c91c)>>> This is a multi-part message in MIME format
Net::SMTP=GLOB(0x1a3c91c)>>> --------------68980758232477794789
Net::SMTP=GLOB(0x1a3c91c)>>> Content-type: text/plain; charset="windows-1252"
Net::SMTP=GLOB(0x1a3c91c)>>> Content-Transfer-Encoding: quoted-printable
Net::SMTP=GLOB(0x1a3c91c)>>>
Net::SMTP=GLOB(0x1a3c91c)>>> New ticket #9 from Philip (p.macours@enturion.be),
Net::SMTP=GLOB(0x1a3c91c)>>>
Net::SMTP=GLOB(0x1a3c91c)>>>
Net::SMTP=GLOB(0x1a3c91c)>>> test again
Net::SMTP=GLOB(0x1a3c91c)>>>
Net::SMTP=GLOB(0x1a3c91c)>>> http://www.belgaphone.be/helpdesk/ttx.cgi?cmd=3Dhelpdesk&tk=3D9Z64047445953=
Net::SMTP=GLOB(0x1a3c91c)>>> 1968444 Ticket 9=20
Net::SMTP=GLOB(0x1a3c91c)>>> --------------68980758232477794789
Net::SMTP=GLOB(0x1a3c91c)>>> Content-type: text/html; charset="windows-1252"
Net::SMTP=GLOB(0x1a3c91c)>>> Content-Transfer-Encoding: base64
Net::SMTP=GLOB(0x1a3c91c)>>> PGh0bWw+CjxoZWFkPgo8c3R5bGUgdHlwZT0idGV4dC9jc3MiPgouZHVtbXkg
Net::SMTP=GLOB(0x1a3c91c)>>> e30KYm9keSwgdGQge2ZvbnQtZmFtaWx5OiB2ZXJkYW5hLGFyaWFsLGhlbHZl
Net::SMTP=GLOB(0x1a3c91c)>>> dGljYSxzYW5zLXNlcmlmO2ZvbnQtc2l6ZTogMTBwdDtjb2xvcjogIzAwMDAw
Net::SMTP=GLOB(0x1a3c91c)>>> MDt9Cjwvc3R5bGU+CjwvaGVhZD4KPGJvZHk+Ck5ldyB0aWNrZXQgIzkgZnJv
Net::SMTP=GLOB(0x1a3c91c)>>> bSBQaGlsaXAgKHAubWFjb3Vyc0BlbnR1cmlvbi5iZSksPGJyIC8+CjxiciAv
Net::SMTP=GLOB(0x1a3c91c)>>> Pgo8YnIgLz4KdGVzdCBhZ2FpbjxiciAvPgo8YnIgLz4KPGEgaHJlZj0iaHR0
Net::SMTP=GLOB(0x1a3c91c)>>> cDovL3d3dy5iZWxnYXBob25lLmJlL2hlbHBkZXNrL3R0eC5jZ2k/Y21kPWhl
Net::SMTP=GLOB(0x1a3c91c)>>> bHBkZXNrJnRrPTlaNjQwNDc0NDU5NTMxOTY4NDQ0IiB0YXJnZXQ9X2JsYW5r
Net::SMTP=GLOB(0x1a3c91c)>>> PjxiPlRpY2tldCA5PC9iPjwvYT48YnIgLz4KCjwvYm9keT4KPC9odG1sPgo=
Net::SMTP=GLOB(0x1a3c91c)>>>
Net::SMTP=GLOB(0x1a3c91c)>>> --------------68980758232477794789--
Net::SMTP=GLOB(0x1a3c91c)>>> .
Net::SMTP=GLOB(0x1a3c91c)<<< 502 Error: command not implemented
Net::SMTP=GLOB(0x1a3c91c)>>> QUIT
Net::SMTP=GLOB(0x1a3c91c)<<< 221 Error: I can break rules, too. Goodbye.

Any suggestions?

[Alex]

Yes, your server states it perfectly clear:

554 <p.macours@enturion.be>: Relay access denied

Either configure you SMTP server at adicia.telenet-ops.be to allow relaying email from your web server, or install Authen::SASL.pm library on your web server. The library will allow SMTP authentication, that may enable relaying.

[Philip]

Hi Alex,

I got the matter solved by using a different smtp server.
Thanks for the support.

Bye
Philip