[MOD] OFFICIAL - Printer Friendly Version of Ticket, TTX v2.24

[Sparky]

Hi Sparky,

Thanks for your reply. It would be great if I could use the standard customer page with disabled status & comments fields. Currently I receive alot of 'thank you' replies to closed tickets, which will either reopen the closed ticket or create a new ticket. I do not see a way remove the ability to comment/change status on closed tickets for customers on your mods list or forum search, do you know if this is possible?

You need #36....  but instead of reopening the ticket, you can modify it to do nothing.

As far as status... customers already have zero control over status on closed tickets.

[webcarvallo]

Hi Folks. 
I want almost the same... a Printer-firendly version of Ticket.
The difference is I want only print the initial part of it, nor the subsequent messages on it.   
Better if I can get print some "fixed" text below the ticket (a confirmation text).
It is to get a physical "in paper" conform signature from the customer when the ticket is being closed.
Thanks a lot.

[Sparky]

Hi Folks. 
I want almost the same... a Printer-firendly version of Ticket.
The difference is I want only print the initial part of it, nor the subsequent messages on it.   
Better if I can get print some "fixed" text below the ticket (a confirmation text).
It is to get a physical "in paper" conform signature from the customer when the ticket is being closed.
Thanks a lot.

You should be able to make the modifications that prevent everything but the first ticket message & header from displaying.  Just start a new thread if you need further assistance.  Also, don't forget to read all the sticky threads before starting any new topics here.  Thank-you.