hostname in url to ticket is not consistent

[wvanhorn]

Hi,
When a user generates a ticket, and the notification email is distributed the hostname is not consistent...it could be one of the three following examples:

Ip address: http://10.0.0.0/
FQDNS: http://server.aol.com
hostname: http://server

The ip address or FQDNS are able to resolve on all workstations, but when just the hostname is given, it causes problems for some.

I have noticed that when I log out of the setup program the variable "httphost=" changes in the ttxcfg.cgi file.  What keeps writing to the ttxcfg.cgi file?

Thanks in advance,
Bill

[Alex]

The Trouble Ticket Express needs to know URL of the script in order to generate proper links in email. This info is not available when processing incoming email because the script is being executed by mail daemon or cron process rather than a web server. This is why Trouble Ticket Express stores the URL in config file. The ttx.cgi maintains this info. I would suggest never accessing the ttx.cgi using your intranet URLs. That is always use http://www.example.com, rather than http://example or http://10.0.0.1. You may also disable the URL auto update feature by patching the ttx.cgi, just remove lines that read

Code:

if ($cfg->get('httphost') ne $ENV{HTTP_HOST} || $cfg->get('scriptname') ne $ENV{SCRIPT_NAME}) {
  $cfg->set('httphost', $ENV{HTTP_HOST});
  $cfg->set('scriptname', $ENV{SCRIPT_NAME});
  $cfg->save();
}

[wvanhorn]

Alex,
Thank-you.

Bill