[MOD] New Ticket Problem Field Mandatory

[rozwellite]

We are having numerous users submit tickets with blank problems. I have made everything else mandatory but not positive on how to make this mandatory. If someone could please point me in the right director I would really appreciated it. Thanks in advance.

[Sparky]

<input type="hidden" name="mandatory" value="problem">

in between the <form></form> tags on the newticket.html template.

IF YOU ALREADY HAVE A hidden field named "mandatory", do NOT create a second one.  Just add the word "problem" to the value="" separating each with a comma.

value="whatever,thisone,thatone,problem"

[rozwellite]

Mandatory only works if I add it before </form>. I added problem at the end but now it won't let any tickets be submitted even with the problem filled in. It always says missing problem.

Code:

      </tr>
<input type="hidden" name="mandatory" value="xPhone,xLocation,xRoom/Suite,xCategory,problem">
</form>
      </table>
    </td>
  </tr>
</table>
<form method="post" action="(%ENV_SCRIPT_NAME%)" id="formpreview" target="winpreview" >
<input type=hidden name=cmd value=preview>
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=sid value=(%INPUT_sid%)>
<input type=hidden name=key value=(%INPUT_key%)>
<input type=hidden name=msg>
</form>

[Sparky]

Mandatory only works if I add it before </form>.

Yes, between the <form></form> tags would mean before the </form> tag. 

But I'm not sure why it's not working.  I recall this issue from before.  Give me some time.

[rozwellite]

I just found another post about this question and Alex responded that it would have to be changed via java script.

[Sparky]

http://forum.unitedwebcoders.com/index.php/topic,166.msg664.html#msg664

He also said a perl modification was an option.

Sit tight and I'll see about making this mod today.

[Sparky]

In TTXTicket.pm, newticket subroutine...

Find blue and add the red...

my $error;
$ticket->{problem} = TTXCommon::cleanit($query, 'problem', 1);
if ($ticket->{problem} eq undef) {
     $error .= '[%Missing Problem Description%]<br>';
}

[rozwellite]

Awesome!! Works perfectly. You are great as usual.

[Mortisdeum]

Thanks for the input, this worked great, however it did not work with required fields that have drop down menus.  Even when we selected a choice in the menu it still said that we did not fill in the field.  Any suggestions?

[Sparky]

... however it did not work with required fields that have drop down menus.

It's not supposed to.

Because custom fields are made mandatory with the hidden field item named "mandatory" as per TTX form setup instructions.

http://www.troubleticketexpress.com/mail-form.html

I strongly recomend a single hidden field named "mandatory" containing all the required items as per the first example on the page...

Marking custom fields as mandatory. (Note: the feature requires rel.2.10 or newer). In order to mark any or all custom fields as mandatory use a 'mandatory' input in your form. Value of the input must contain a list of all the custom fields, what may not be left blank.

Example:
<input type=hidden name=mandatory value="xPhone,xDepartment">

This hidden field must be contained between the correct set of <form> ... </form> tags.  Must be within the form named "newticket".