Need help repairing - tickets inaccessible thru troublie ticket browser

[airomes]

I'm having problems with accessing tickets while viewing them on the ticket browser. Actually, it seems all operator functions are not working correctly. Here are the issues that I've been having:

- Everytime I click on a ticket link, the page does not redirect to a ticket, it brings up the "invalid access key" error page.
- Everytime I try to access another operator function (i.e. sort field, assign other operator, etc.), it says "This command is available to operator only. Please login."

Two events that may possibly have affected it are one, the site migrated to a different server; two, the trouble ticket ID# has reached 2100+ (I read on another post that high id#'s could affect how it runs.)

I'm running TTX version 2.24.

In case it matters here is my server info:
- Apache version 1.3.41 (Unix)
- PHP version 5.2.5
- MySQL version 5.0.51a-community
- Kernel version 2.6.9-78.0.1.ELsmp

I've tried a number of things to no avail, and lost track of what I did. I'd just like to get some fresh suggestions, if anyone has any.

[Sparky]

I'm having problems with accessing tickets while viewing them on the ticket browser.

The free Flat-file or optional SQL version of TTX?  I see you skipped the "READ ME before posting" thread...

http://forum.unitedwebcoders.com/index.php/topic,523.0.html

Actually, it seems all operator functions are not working correctly. Here are the issues that I've been having:

- Everytime I click on a ticket link, the page does not redirect to a ticket, it brings up the "invalid access key" error page.

That's normal behavior when a ticket is missing or can't be found.  Did you move the ticket folder to the new server?  If you have the flat-file version it's a folder named "tickets" with 777 permissions which contains all your ticket files.  Each file ends in a .cgi and each filename is a ticket number.  Without that folder, you have no tickets.

- Everytime I try to access another operator function (i.e. sort field, assign other operator, etc.), it says "This command is available to operator only. Please login."

That's what happens when the Session-ID file can't be found.  Did you move the sid folder to the new server?  If you have an sid folder, delete it and create a new one with 777 permissions.  Leave it empty- TTX will automatically create new Session-ID files when you log in.

Two events that may possibly have affected it are one, the site migrated to a different server; two, the trouble ticket ID# has reached 2100+ (I read on another post that high id#'s could affect how it runs.)

The number of tickets is not your issue.... there is no limit.

Something happened during your migration.  Files or folders are missing, corrupted, or their permissions are incorrect.  Was everything downloaded & uploaded in ASCII text mode?  Does everything have at least 755 permission?

I'm running TTX version 2.24.

In case it matters here is my server info:
- Apache version 1.3.41 (Unix)
- PHP version 5.2.5
- MySQL version 5.0.51a-community
- Kernel version 2.6.9-78.0.1.ELsmp

PHP has nothing to do with TTX.

I've tried a number of things to no avail, and lost track of what I did. I'd just like to get some fresh suggestions, if anyone has any.

Also, did you go into your ttxcfg.cgi file and update all the URLs for the new server location?  See my signature line below.... common mistake.   

[airomes]

Haha brilliant! just brilliant!

First of all, I apologize for having not complied with the "READ ME" posting. I actually didn't skip it, but I have just been quite pressed for time with trying to solve this problem among quite a few other non-related problems that I just forgot to abide by it. I had simply gotten a bit frustrated which can explain why I made quite a few basic errors in my post.

PHP has nothing to do with TTX.

Haha I know it doesn't. I don't know why I included it!


Anyways, your post was just what I needed.

I am using the free Flat-file version 2.24.

While moving to the new server, I was conscious about moving/uploading all ".pm" and ".cgi" in ASCII.
Then I updated all the necessary file permissions to 755.
After the server move, I updated the ttxcfg.cgi with all the relevant server directory information.

That left me at the problem I was experiencing.

Following my post, I deleted the "sid" directory, and recreated a new empty version with 777 permissions.
I also didn't notice that the permissions for the "tickets" directory was still set to 755. So I changed that to 777.

That seemed to solve all of my issues. I realize they seemed to be quite basic, and I had knew the answer was going to be simple one, but I was going crazy trying to figure out what was going on I seemed to have overcomplicated the problem. Again I apologize, but solving this problem actually helps ease a couple of other problems. So Thank You for the help! You guys are awesome!