[INFO] Customer Survey Module or Feature?

[Netpipe]

I see a reference to TTXSurvey in the code. Is there a module to Survey after a ticket is closed? Would it be possible to add text and a link to an outside survey.


Edit by Sparky:  Thread title... please observe the forum posting guidelines.

[Sparky]

TTX is full of experimental features and therefore yet to be used code.  Sometimes Alex removes these and sometimes he releases a new feature in a future version.  He will not tell anyone in advance.

Also, please observe this forum's posting rules and guidelines as per the sticky threads.  Thanks.

[Netpipe]

Sorry about the mistake.

If it is not a feature in TTX than can text and a link be added to a closed notification?

[Sparky]

Sorry about the mistake.

If it is not a feature in TTX than can text and a link be added to a closed notification?

You mean you want a custom notification in the email notification that gets sent out when a ticket is closed?

Kinda...

You can modify the "ticket closed" message that gets added to the ticket as well as emailed in the notification.  Search the TTXTicket.pm module.  I think it's in the "ticket" subroutine.