Help Desk Software & Beyond
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 on: October 14, 2017, 11:10:12 AM 
Started by Mervyn - Last post by Alex
Also, latest release (3.02) supports Google reCAPTCHA v2, which is much harder for bots to crack, while being very user friendly - in most cases all you need to do is just click a checkbox.

 on: March 31, 2017, 05:33:56 PM 
Started by alexchiu - Last post by alexchiu
I have to say this script will work for my website

My website business is pretty simple.  Basically we sell your merchandise for you on major shopping sites.  So clients could use their access Key as their account number.  If they forgot their access key the software can just email them if they enter their email address.  We keep track of what the clients shipped us and how many units we sold for clients all by using this software.  Cool.

 on: March 31, 2017, 01:57:47 PM 
Started by Mervyn - Last post by alexchiu
You have to check a box in your setup.cgi to turn on the access code feature that allows captcha.  It works well with me. 

 on: March 03, 2017, 12:16:03 PM 
Started by pmmg - Last post by pmmg
Okay, I kind of got the impression no one was around anymore to answer the forum questions.

I will answer this myself, if I can.

First, I am not a Perl guy, or a Linux guy, or a coder, I am just a guy who wants things to work. This program is great in its simplicity, and so I like it, but it has limitations, and so maybe the world has moved on. IDK. It works for me.

I have been on a journey so far with Perl.

I have a win 2008 R2 server. It has Apache, MySQL, PHP, and Perl installed. Since most of this takes place in Perl, I will only comment on that.

I have Perl 5.24 installed in the default location of c:\perl.

My Perl is ActivePerl from ActiveState. They offer free Perl, but also have a subscription service, which I do not subscribe to. If I did, I think the PPM manager (Perl’s auto-module installer tool) would work for me, but since I don’t, it mostly does not find anything to download.

In searching for Mime::Parser, I came to find that it is a part of Mime::tools, which I downloaded from CPAN,

However, I was not sure how to install it.

Turns out, Mime::tools has perquisites. I needed Dmake to uncompress it into an installable file.


Dmake did not require installing, instead I had to move the Dmake.exe and the Startup folder included in the download into a location that would be in my systems path entries. Since C:\perl is one of those locations, I copied both into there.

I was hoping it would just be a matter of installing Mime::tools, but I still did not have all the perquisites. Mime::Tools needed some items to be installed first. For me, these were Mail::Header, Date::Format, and Test::Deep.

Mail::Header I found was a part of Mailtools, a different download. So I got that, But mailtools also had a prerequisite of TimeDate, so I had to get that too.

Additionally, Mime::Tools has a prerequisite of Test::Deep so that I also obtained.

I unzipped these files to a location on my Perl server, and from there worked with them through a command prompt.

Each of these downloads had a file in them, which I could use to uncompress them (this might not be the right term, but it is similar to uncompressing if it is not). With the command prompt I navigated to the location where I stored them and ran the command:  Perl 

This produced files that would let them be installed into the Perl system.

For each of these tools I had to run additional commands.
Dmake  (note, this one was not required for Mime::tools, but I ran it anyway, it had no affect)
Dmake test
Dmake install

All of which I ran from the location where I stored these files, and after I had put Dmake in the Perl path, they all ran without error.

In order, I installed

Dmake (copied to the path location containing Perl, c:\perl for me)
Time::date, prerequisite for mailtools
Mailtools, prerequisite for Mime::tools
Test::deep, perquisite for Mime::tools
Mime::tools, which contains the mail parser.

All of these installed without error, and found all of the prerequisites they required.

Below are the download links I used, for however long they remain good.


At the end, TTX is still saying Mime::parser not found. Not sure what it still wants, could be the versions are wrong, or do not play well together or it could be I am still missing something, or it could be TTX is just too far behind Perl to keep up. I don’t know. Still working on it.

If it seems useful, I may post again for others who may be looking for something on this. But we'll see. What if you throw a party and nobody comes?

Anyone reading, and might have some input on how I can get it to say Mime::Parser found, would be appreciated.

 on: February 23, 2017, 11:14:10 AM 
Started by pmmg - Last post by pmmg
Okay, Maybe I am a total noob, but what is Mime::Parser Perl Library (needed for maiboxpro.cgi), where do I get it? How do I set it up?

I am trying to accomplish two things. 1) turn on the functionality for submitting via email with attachments, and 2) I am hoping it will parse the emails better, and use paragraph formatting as opposed to dumping things into one large block of text.

Any help would be appreciated, though I do recognize this forum is quite old.

 on: January 11, 2017, 01:39:08 AM 
Started by Dorik_abhi - Last post by Dorik_abhi
For a business to launch in full fledge and thrive in the ever growing marketplace, one needs to adapt automation in the business processes to function as needed. Wink
This creates a huge demand for Software Companies to take a rise, but, demand in a marketpalce like today always comes with a hitch in competition as it is not as tough to observe the growing demand of anything in the industry. This particular hike in the demand results in confusion for the customers as to which software should they opt for from this wide range of software available in the marketplace.
Recently there has been a noticeable hike in software buyers particularly in the Sales Force Automation Software and Help Desk Software .
This particular trend shows that businesses are now more and more concentrating on serving the customers and in better engagement with them by automating the customer service processes alongside automating the sales routes explaining the reason to improve the customer engagement.
Yes, Indeed better customer engagement has led to better sales opportunities in business and the market is understanding the opportunity and benefits of automating the business processes, what are your views on this?
 Roll Eyes

 on: January 11, 2017, 01:12:58 AM 
Started by Telly - Last post by Dorik_abhi
To start a successful business venture, you must have some important business resources in place. Such as email marketing software, helpdesklive chat help desk software, customer support software, today I want to discuss the customer support software.
Just take iKode free service management software for example,by this software, you can get the following advantages:
&.Speed up the staff in offering service to your customers by enhancing their efficiency and value.
&.Make it easy for customers to find the answers from the powerful knowledgebase.
&.Easy to operate without having to undergo extra training and seminars.
&.Reduce working pressure and reduce time spent on simple tasks
&.Save more money on customer service and staff training

iKode seems to be pretty interesting software again, obviously, with all these descriptions iKode if justifieng all of these for real. It indeed is a good customer support software in the industry then.

 on: January 11, 2017, 12:32:26 AM 
Started by Telly - Last post by Dorik_abhi
 8)Indeed Help desk software serves as a customer answering medium yet it is more than just that, a customer support ticketing software also monetizes the process of engagement with the businesses as customer satisfaction is the prime moto of any such organization.
iKode Help Desk X seems to be a pretty good software for help desk yet having some more options in hand always is a better option to roll up with, for the same here's a list of Help Desk Software.

For many businesses, the help desk is the “front line”, serving as the support ticket system for customer questions and problems. Yet many help desks rely on inefficient, error-prone, paper-based processes, such as email trails, to address customer issues.Help desk automation gives companies the ability to quickly and effectively address issues by:
•Providing self-service support capabilities, such as online help or frequently asked questions (FAQs), so customers and employees can quickly resolve common, routine problems on their own.
•Providing a knowledgebase that contains the comprehensive information support staff needs to rapidly and accurately respond to inquiries and solve problems.
•Centralizing, streamlining, and automating the activities associated with issue-handling, and tracking issues from the moment they are reported, until they are resolved.
If you are looking for a suitable free help desk for you business, you can try the iKode Help Desk X. Take action to have a free trial. iKode Help Desk X which is so vital particularly when this system or product being used plays an enormous function in the daily operations of the enterprise of the user.

 on: September 19, 2016, 10:08:42 AM 
Started by solvman - Last post by solvman

We are running 3.01.770, plain text.

I have something strange going on. We have not made any changes to our setup. However, all of the tickets are gone. "tickets.cgi" file only shows 3 tickets, and "tickets" folder shows 8047 tickets. Also, "backup" folder shows bunch of ".cgi" files. I've tried restoring backup from those with no luck. It says something about wrong format.

Any help with this is highly appreciated.

 on: September 02, 2016, 06:00:49 AM 
Started by buddy - Last post by buddy
I will preface this by saying I don't know what I'm doing.

I'm trying to install txt 3.01 to a server:
Server Type   Apache 2.4, PHP, CGI
PHP Version   5.6

I think the server is pretty vanilla.  But I didn't see scripts folder so I made one in my public folder.  I put the files there and CHMODed things to 755.  It said the folder wasn't writable (at 755) so I think I CHMODed scripts to 777
It then entered sunup OK.  I set an admin pw and it took me to the System Setup screen / Express setup.  Sounds good.

But when I hit "Save Settings" it errors out and says:
Please login
Error: Invalid password

Does anyone recognize what I've done wrong?
Thanks in advance.

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