Help Desk Software & Beyond
August 23, 2017, 12:56:54 AM *
Welcome, Guest. Please login or register.
To post messages you need to register. We apologize for inconvenience, but this is to prevent spam.
Registration is instant (no email verification) and we do not ask for any personal information.

Login with username, password and session length
News: Welcome to Help Desk Software forum!
 
   Home   Help Search Login Register  
Pages: 1 [2] 3 4 ... 10
 11 
 on: August 19, 2016, 11:00:26 AM 
Started by Mervyn - Last post by Mervyn
I'm getting lots of spam tickets with links to insurance. About 10 per day. I have not been able to work out how it's done, but it's not done manually, given the random nature of the field inputs.
Does anyone know a way round this please?
I tried to add a custom field 'What colour is coal', but couldn't figure out how the check the reply text entered. I think I need to add something into the newticket routine.
Almost everything is in the cgi-bin so trying to read the content of the key file should be impossible. I guess you could keep posting the form with the same key id and a new captcha code?

 12 
 on: June 13, 2016, 09:31:22 AM 
Started by graybeard - Last post by graybeard
After cloning to a new PC and renaming instance, Attachment seems to work, but I am unable to retrieve the file.  I am getting File Not Found error when I try to open the file.  I am gussing I missed a cfg line, but I don't know where to look.  There is a .dat file in the "files" sub-directory.

 13 
 on: June 08, 2016, 08:59:22 AM 
Started by networkie - Last post by jpinegar
Migration from MS SQL 2005 Standard (on Server 2003 32bit) to MS SQL 2008 Standard R2 64bit (on Server 2008 Standard R2 64bit) Successful.


   • Put the database in Single User Mode
      ○ In Object Explorer, connect to an instance of the SQL Server Database Engine, and then expand that instance.
      ○ Right-click the database to change, and then click Properties.
      ○ In the Database Properties dialog box, click the Options page.
      ○ From the Restrict Access option, select SINGLE_USER.
   • Take a FULL backup of the database
   • Take database offline
   • Copy the backup file to the new SQL server
   • Restore the database to the new SQL server
   • Take new database out of Single User Mode
      ○ In Object Explorer, connect to an instance of the SQL Server Database Engine, and then expand that instance.
      ○ Right-click the database to change, and then click Properties.
      ○ In the Database Properties dialog box, click the Options page.
      ○ From the Restrict Access option, select MULTI_USER.
   • Delete System DSN entry for old SQL server (32 bit ODBC)
      ○ C:\Windows\SysWOW64\odbcad32.exe (32bit)
      ○ System DSN (tab) > Select [TTX DB Name] > Remove
   • Setup System DSN entry for new SQL server
      ○ C:\Windows\SysWOW64\odbcad32.exe (32bit)
      ○ System DSN (tab) > Add…
      ○ SQL Server Native Client 10.0
         § Name: [TTX DB Name]
         § Description: TTX database
         § Server: [MS SQL Server Name]
   • Connect to TTX using web browser


   1. There is a 32 bit and 64 bit ODBC console in Windows Server 2008 R2 64bit. The correct version needs to be used based on the application. TTX required 32 bit.
   2. When setting up the ODBC connection for TTX, the default database needs to be changed to the [TTX DB Name].
   3. When setting up the ODBC connection for TTX, the [TTX admin] account needs to be used for the connection.


 14 
 on: May 17, 2016, 01:42:05 PM 
Started by graybeard - Last post by graybeard
I need to be able to prevent customers from closing a ticket.  Is there a way to do this while allowing other updates, and allow operators to close tickets?

 15 
 on: April 21, 2016, 09:44:30 AM 
Started by graybeard - Last post by graybeard
I am trying to create a new instance on the same machine.  I cloned the fields and created an "empty" SQL database.  The IIS is working, but it connects to the same SQL database as the original. I created a DSN for the new DB, also modified ttxcfg.cgi, but it still pulls up the wrong DB files.  Am I missing a cfg change?  DO  need to run the SQL setup again - where do I run that from? Huh

 16 
 on: April 14, 2016, 04:06:42 PM 
Started by Sparky - Last post by Sparky
Cannot find this line in ticket.html

<input type=submit value="[%Add message%]" onclick="submitMsg()">

It might look like this...

Code:
<input type=submit value="Update">

The important thing to remember is that you're simply adding an onclick handler to the submit button that adds a message to the ticket.

However, if you're modifying the correct version of TTX, it should look like this...

Code:
<input type=submit value="[%Add message%]">

 17 
 on: April 14, 2016, 03:53:23 PM 
Started by Sparky - Last post by Sparky
Any chance of getting an updated link as this one does not work.
Thanks  Wink

I've updated the link as requested.  Sorry about the loooong delay.

 18 
 on: April 14, 2016, 01:41:39 PM 
Started by Sparky - Last post by graybeard
Cannot find this line in ticket.html

<input type=submit value="[%Add message%]" onclick="submitMsg()">

 19 
 on: February 19, 2016, 11:16:14 AM 
Started by networkie - Last post by jpinegar
Networkie, did you ever migrate? Did you ever find answers to your questions? I'm currently running TTX on Windows Server 2008 R2 64bit/IIS 7/SQL 2003 without issue. I'm planning on migrating to SQL 2014 shorlty and I'm wondering if there were any issues migrating to SQL 2012.

 20 
 on: October 24, 2015, 06:13:30 PM 
Started by dwool - Last post by dwool
I would like the ability to Click on the Ticket "ID" instead of the "Subject" to open the ticket from the Browser list.

Pages: 1 [2] 3 4 ... 10
Powered by MySQL Powered by PHP Powered by SMF 1.1 RC3 | SMF © 2001-2006, Lewis Media Valid XHTML 1.0! Valid CSS!
Page created in 0.018 seconds with 14 queries.