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 21 
 on: September 11, 2015, 08:28:46 AM 
Started by networkie - Last post by networkie
Hello,

I'm looking to migrate our TTX installation. Currently it's running on Windows 2003 server, IIS v6 and SQL 2008 R2.

I intend to migrate to a Windows 2012 r2 server, IIS 8 and SQL 2012

I was just checking if TTX will be compatible with IIS 8 and SQL 2012.

Thanks.

Networkie

 22 
 on: August 11, 2015, 05:29:06 PM 
Started by scsi - Last post by qtipextra
To do your modification, you'd start in the TTXTicket module and look at the newticket subroutine.  There is also a sticky posting here that explains what each module is for.

I could not find said sticky. Would you mind pointing me to it directly?



This is my next project. I would like to use ticket# instead of access key. Users will be able to enter the ticket number to check the status.

 23 
 on: August 11, 2015, 04:02:26 PM 
Started by qtipextra - Last post by qtipextra
Another way around this, which I will be testing soon, would be to copy newticket.html to a new name (newtick1.html). Send all users that need this form to the new newtick1, rather then newticket. Then, edit newticket.html to be the error page instead.
THIS has been confirmed to work. Although it's annoying to have a failure page be called "newticket". If I could find where redirs happen and change that to a new "fail.html" template it would still be optimal - but I can work with the workaround I've posted until then.

it would be awesome to be able to output ERROR box on this fail.html page. This should actually be the easy part because ERROR_BOX is written in the header.shtml file, so it would just sit on top.
This works exactly as intended using the mod above.

 24 
 on: August 11, 2015, 02:55:22 PM 
Started by qtipextra - Last post by qtipextra
Hey TTX users! I know this forum is dead and all, but my 3.0 TTX installation is ALIVE and better than ever before! I've added some "custom" pages and modified the look and feel of it, but I'm lacking a function that I would like help with.

I have my typical newticket.html, with two others: newtick2.html, newtick3.html for new ticket template forms. The problem is when someone is on a secondary template, if required fields are not entered, the user is taken back to the "newticket.html" page with the "missing email..." etc. As my templates are used for different purposes, being re-directed to another page is confusing.

I would LIKE to be able to re-dir all form submit failures to another template.. say fail.html
This template would be a simple html file tells the user something like "Sorry but your ticket didn't get submitted". With a simple BACK button to go back to the original form they were attemtping to submit, instead of the one in newticket.html.

The above is all that is required, however, to add on this request, it would be awesome to be able to output ERROR box on this fail.html page. This should actually be the easy part because ERROR_BOX is written in the header.shtml file, so it would just sit on top.

---

Brainstorming - I thought this idea would be easy, but I cannot find where the browser is directed to the newticket.html template when the form is failed.

Another way around this, which I will be testing soon, would be to copy newticket.html to a new name (newtick1.html). Send all users that need this form to the new newtick1, rather then newticket. Then, edit newticket.html to be the error page instead.

However, if anyone else has any input, that would be awesome.

 25 
 on: February 02, 2015, 02:07:12 PM 
Started by wagonb - Last post by wagonb
Hello:

I would like to be able to have tickets automatically assigned to specific groups.  This can be accomplished by having the system read the "TO:" line of an email message and act on it based on what it finds.

If I have a single mailbox for the system to POP, then the differentiation would take place by putting that mailbox in various different distribution groups (Exchange).  I know this works, as we use it in other places.

Has anyone seen this mod?  I've searched as far back as seems relevant to the current version of TTX.

Thanks,

Dan

 26 
 on: December 17, 2014, 04:46:00 PM 
Started by obwielnls - Last post by obwielnls
Does anyone know if there is a way to run the export module on a schedule?  I tried running it from the command line (the ttxexport.pm) and got nothing. 

This is on a windows server..

Thanks in advance.

Bill 

 27 
 on: November 10, 2014, 01:27:03 AM 
Started by fzuzrh2 - Last post by fzuzrh2
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 28 
 on: November 10, 2014, 01:26:43 AM 
Started by fzuzrh2 - Last post by fzuzrh2
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 29 
 on: November 10, 2014, 01:26:20 AM 
Started by fzuzrh2 - Last post by fzuzrh2
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 30 
 on: November 10, 2014, 01:25:54 AM 
Started by fzuzrh2 - Last post by fzuzrh2
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