Remove Access Code from emails

[robwellesley]

Hi All

Our new message.txt is this

[root@winuxserver templates]# cat newmessage.txt

Re: Ticket (%TICKETID%), Status is: (%TICKETSTATE%)

Hello (%UNAME%),

A new message has been added to this Service Ticket.
You can view the history here: (%TICKETURL%)

The new message is:
*******************************************************
(%MESSAGE%)

*******************************************************

But in the email we see this....

Re: Ticket 2057, Status is: Responded

Hello Customer,

A new message has been added to this Service Ticket.
You can view the history here: Ticket 2057

ACCESS KEY: 2057Z456261902667583086

The new message is:
*******************************************************
Hi Steven

Should we proceed on this?

Rob

*******************************************************

How do we remove the reference to the ACCESS CODE?

Cheers
Rob

[Alex]

Please edit the TTXTicket.pm, look for ACCESS KEY.

[arvin]

Hello,

If you only want to remove the access code from the message that goes to back to the "submitter" then all you should have to do is remove (%TICKETURL%) from newmessage.txt

I hope this helps