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Author Topic: [REQ] Esclation Feature  (Read 6286 times)
Alok Singh
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« on: May 16, 2013, 02:00:06 AM »

1. Version of TTX =  3.0.1
2. MySQL DB
3. Linux RHEL AS4 OS, Apache,
4. Optional Modules: ttxalib223, ttxexport30, ttxgroups30, ttxlayout30, ttxfile301
5  Modification : Enable Group Mode checked, Access control checked, Hide operators checked.

Hi, In TTX can we enable the escalations feature. Like if some operator is taking more than 2-3 hours/days (should be configurable) to respond a ticket which is assigned to him, a auto generated email sent to his supervise or TTX Admin(should be configurable).

Thanks
Alok Singh
« Last Edit: May 16, 2013, 09:17:47 AM by Sparky » Logged
arvin
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Yeah thats right !


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« Reply #1 on: July 02, 2013, 04:34:21 PM »

Hi Alok,

Currently, tickets can be reassigned by whomever is enabled to do so in the backend admin section. In order to send a notification, you will need to create a perl script and/or set a cron job to run.

Hope that helps ... Cheers !
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