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Author Topic: TTX 3.01 stopped working after upgrade to MySQL 5.1  (Read 9315 times)
thomaspatko
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« on: December 04, 2013, 01:48:36 PM »

Dear TTX Community:

Our webserver was recently upgraded from MySQL 5 to MySQL 5.1.  After this upgrade, TTX stopping working reporting the following internal server error message when I attempt to login as an operator:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Web Server at astisensor.com


Is this a known incompatibility with this new version of MySQL?  If so what is a resolution?

Best Regards,

Thomas Patko
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thomaspatko
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« Reply #1 on: December 04, 2013, 02:23:57 PM »

Here is the system info as reported by the TTX setup script:

OS: linux

Perl: 5.008008

/usr/sbin/sendmail
/usr/lib/sendmail
DBI module version 1.63 found

DBD Drivers found:
DBM
ExampleP
File
Gofer
Proxy
SQLite
SQLite2
Sponge
mysql
Net::SMTP module version 2.31 found
Authen::SASL module version 2.16 found
MIME::Parser module version 5.504 found
Image::Size module version 3.232 found
Time::Local module version 1.11 found
GD module version 2.49 found
Encode module version 2.49 found

Trouble Ticket Express modules available
Module    Version    Revision
TTXAnswerLib    3.01    753
TTXBackup    3.0    591
TTXBarChart    3.01    752
TTXCFEd    3.0    735
TTXCache    3.01    752
TTXCaptcha    3.01    752
TTXCommon    3.01    752
TTXConfig    3.01    752
TTXDashBoard    3.0    600
TTXData    3.01    752
TTXDesk    3.01    752
TTXDictionary    3.01    752
TTXExport    3.0    604
TTXFile    3.01    759
TTXFileTickets    3.01    752
TTXGroups    3.0    646
TTXGrpCmd    3.01    752
TTXImage    3.01    765
TTXInvMod    3.0    662
TTXInventory    3.01    752
TTXLayout    3.0    733
TTXLogin    3.01    752
TTXMSSQLSetup    3.01    752
TTXMail    3.01    752
TTXMarkup    3.01    752
TTXMsgEdit    2.24    437
TTXMySQLSetup    3.01    752
TTXMySQLTickets    3.0    649
TTXOpers    3.01    752
TTXOrder    -    -
TTXPickTime    3.01    752
TTXPreview    3.01    752
TTXPrint    3.01    752
TTXReports    3.01    752
TTXSearch    3.01    752
TTXSession    3.01    752
TTXSetup    3.01    755
TTXTickEd    3.01    752
TTXTicket    3.01    838
TTXTickets    3.01    752
TTXUpgrade    3.01    752
TTXUser    3.01    752
TTXWorkHours    3.01    657

Note sure if that was required to help me.
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