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Author Topic: [REQ] Select operator or "-any-"  (Read 5903 times)

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« on: January 31, 2014, 10:13:17 AM »

It would be helpful to be able to allow one operator to see his/her tickets AND see unassigned tickets.  The "Not Solved" work this way on status, but "pending" tickets do not show when an operator is selected. Can this be modified and where would I do this?

Reason:  Small number of operators with sizable volume of tickets.  If "Joe" could see his tickets AND be able to assign PENDING tickets without having to create a 2nd session, it would be very helpful.
« Last Edit: June 04, 2014, 10:36:23 AM by Sparky » Logged
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stop pushing all those buttons

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« Reply #1 on: June 04, 2014, 10:39:52 AM »

Please read this forum's posting guidelines and all the sticky threads.

To do your modification, you'd start in the TTXTickets module.  There is also a sticky posting here that explains what each module is for.

Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
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