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Author Topic: [MOD] Email Ticket Submission to Automatically Assign Group  (Read 4556 times)
wagonb
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« on: February 02, 2015, 02:07:12 PM »

Hello:

I would like to be able to have tickets automatically assigned to specific groups.  This can be accomplished by having the system read the "TO:" line of an email message and act on it based on what it finds.

If I have a single mailbox for the system to POP, then the differentiation would take place by putting that mailbox in various different distribution groups (Exchange).  I know this works, as we use it in other places.

Has anyone seen this mod?  I've searched as far back as seems relevant to the current version of TTX.

Thanks,

Dan
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