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Author Topic: [MOD] Email Ticket Submission to Automatically Assign Group  (Read 4814 times)

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« on: February 02, 2015, 02:07:12 PM »


I would like to be able to have tickets automatically assigned to specific groups.  This can be accomplished by having the system read the "TO:" line of an email message and act on it based on what it finds.

If I have a single mailbox for the system to POP, then the differentiation would take place by putting that mailbox in various different distribution groups (Exchange).  I know this works, as we use it in other places.

Has anyone seen this mod?  I've searched as far back as seems relevant to the current version of TTX.


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