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Author Topic: [MOD] 'Customer Ticket List' (TTX v 2.23 & above including 3.0)  (Read 73802 times)
Sparky
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« Reply #60 on: May 04, 2009, 03:59:14 PM »

I'm letting you know my experience since you haven't done this for 3.0 yet. I'm running 3.0 on Windows Server 2000, IIS, and tried this mod. IT didn't cause anything to stop working, which is good. The mod just doesn't work right. Here's the info in case you're working on 3.0 and want some feedback.

When a user tries to click the My Tickets link at the top it simply displays an error stating:
____________________________________________________

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; InfoPath.1; .NET CLR 3.5.30729; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; .NET CLR 3.0.30618)
Timestamp: Mon, 4 May 2009 19:42:17 UTC

Message: Syntax error
Line: 152
Char: 1
Code: 0
URI: http://10.0.0.16/helpdesk/ttx.cgi

Message: Object expected
Line: 123
Char: 1
Code: 0
URI: http://10.0.0.16/helpdesk/ttx.cgi

Those are all Javascript errors specific to scripts on the HTML templates... and perhaps just an issue with MSIE 8.0

I'm wondering if you wouldn't mind trying it again with FireFox or another browser/computer.  That would be very helpful to me.

Thank-you.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
momofperl
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« Reply #61 on: May 04, 2009, 07:50:23 PM »

OK here's from Opera. I'll try firefox next.

CSS - http://www.opera.com/css/pages/products.css
Linked-in stylesheet
Declaration syntax error
Line 91:
    filter: alpha(opacity=40);
  ----------------------------^
JavaScript - http://10.0.0.16/helpdesk/ttx.cgi
Inline script compilation
Syntax error while loading: line 14 of inline script at http://10.0.0.16/helpdesk/ttx.cgi :
Expected statement
<script language="JavaScript"><!--
-^
JavaScript - http://10.0.0.16/helpdesk/ttx.cgi
Event thread: click
Error:
name: ReferenceError
message: Statement on line 1: Undefined variable: custdesk
Backtrace:
  Line 1 of function script
    return custdesk()
  ...
stacktrace: n/a; see 'opera:config#UserPrefs|Exceptions Have Stacktrace'
JavaScript - http://10.0.0.16/helpdesk/ttx.cgi
Event thread: click
Error:
name: ReferenceError
message: Statement on line 1: Undefined variable: custdesk
Backtrace:
  Line 1 of function script
    return custdesk()
  ...
stacktrace: n/a; see 'opera:config#UserPrefs|Exceptions Have Stacktrace'
JavaScript - http://10.0.0.16/helpdesk/ttx.cgi
Event thread: click
Error:
name: ReferenceError
message: Statement on line 1: Undefined variable: custdesk
Backtrace:
  Line 1 of function script
    return custdesk()
  ...
stacktrace: n/a; see 'opera:config#UserPrefs|Exceptions Have Stacktrace'
JavaScript - http://10.0.0.16/helpdesk/ttx.cgi
Event thread: click
Error:
name: ReferenceError
message: Statement on line 1: Undefined variable: custdesk
Backtrace:
  Line 1 of function script
    return custdesk()
  ...
stacktrace: n/a; see 'opera:config#UserPrefs|Exceptions Have Stacktrace'
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momofperl
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« Reply #62 on: May 04, 2009, 07:58:11 PM »

Here's the beginning of my ttx.cgi in case you wanted to make sure it was ok per the mod.

removed...
« Last Edit: May 04, 2009, 10:07:20 PM by Sparky » Logged
Sparky
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« Reply #63 on: May 04, 2009, 07:58:27 PM »

OK here's from Opera. I'll try firefox next.

No need.  There is definitely something different in 3.0

Wait for me to upgrade.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
momofperl
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« Reply #64 on: May 04, 2009, 09:50:45 PM »

I found the problem (my end not yours), it was in the ticket.html, one of the javascripts wasn't ended correctly during editing. Now that it is corrected this mod works on 3.0, at least one on an IE8 and Firefox running on a Windows 2000 Server and IIS environment  Wink. There were very few things different than your older directions, #3 I remember only adding the new text and not deleting any of the old. Otherwise I followed your directions for the older version for this mod and it worked with 3.0, so thanks again as this is my favorite mod, I hated not having it after we upgraded.
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fw_user
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« Reply #65 on: May 18, 2009, 08:33:59 PM »

I've got it working on 3.0 with no problems following your instructions  Smiley

I do have got one followup question, but it may be something that has been solved or discussed elsewhere:

The email sent from your modification is great, as it includes the URL which points directly to the ticket, as well as status. Is there a way to use that format on the default View Tickets email request, so that one doesn't have to copy and paste the Access Key ?

Great job with the Ticket List...it quickly solved the request I had for the feature
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Sparky
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« Reply #66 on: May 18, 2009, 08:40:46 PM »

Is there a way to use that format on the default View Tickets email request, so that one doesn't have to copy and paste the Access Key ?

#19 in the Modifications List sticky thread is what you need.

http://forum.unitedwebcoders.com/index.php/topic,362.0.html
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
fw_user
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« Reply #67 on: May 18, 2009, 09:10:44 PM »

#19 in the Modifications List sticky thread is what you need.

http://forum.unitedwebcoders.com/index.php/topic,362.0.html


That worked for me, thanks...I hadn't gotten that far down the list yet. This forum is pretty impressive - good work.
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Kadath
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« Reply #68 on: July 09, 2009, 04:08:43 AM »

Using this with v3 and it all appears to be working fine.  Great mod, thanks for writing it Smiley
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Bernard
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« Reply #69 on: August 17, 2012, 09:54:51 PM »

Does anyone still have this mod?
Megaupload is closed down so I cannot get the zip file as below

Quote
The following links to a ZIP file containing two files...

1.  custdesk.html - template file to be put in your TTX templates directory.
2.  TTXCustDesk.pm - to be put in the same location as your other PM modules.  Upload as text and set permissions to 755.

Download ZIP File Here

*Sparky, if you are still here you are probably on summer vacation there in chitown.
Thanks
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an empty cup - almost
Sparky
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« Reply #70 on: August 20, 2012, 03:36:20 PM »

Updated download link in original post.

http://www.filefactory.com/file/65wsahl1g7sf/n/TTXCustDesk_zip
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
Bernard
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« Reply #71 on: August 23, 2012, 10:33:19 AM »

Hello Sparky,
Thank you for the mod. I have installed it to my test system XP sp3 x32. Followed the instructions and it all works fine. This will go a long way to getting it accepted as the solution to use.

My next step will be to replace the View Ticket access link entry page with a user login page that queries our LDAP(AD) server and returns the email address to the MyTickets view.

Users then can simply clcik the url link in an email which takes them to a ticket or using their LDAP credentials go to the MyTickets View.

The production server will be running W2K3 or 8 x32
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an empty cup - almost
Sparky
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« Reply #72 on: August 23, 2012, 10:40:04 AM »

Quote
Thank you for the mod. I have installed it to my test system XP sp3 x32. Followed the instructions and it all works fine.

Which version of TTX?
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To those seeking help.... please report back when you figure it out.  Cheesy
Bernard
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« Reply #73 on: August 23, 2012, 07:03:43 PM »

Version 3.01 of TTX. I had even installed to Windows 2008x64.
The form submission was slow - this is the sendmail delay I think. So tested on the other systems as well.

Settling on Windows 2003x32 for now. Next year maybe the 2008\Windows8x64.
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ts2380
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« Reply #74 on: November 26, 2012, 04:47:26 PM »

Hello is it possible to upload these files TTXCustDesk_zip again?
The files are no longer exists on the sever.
Thanks in advance
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