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Author Topic: READ ME before posting! - Top Issues & FAQ  (Read 18256 times)
Sparky
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« on: January 23, 2008, 02:11:18 PM »

-> TTX Forum READ ME <-

If you must create a new thread, please try to follow this procedure...

1.  Review the TTX Users' Guide for correct operation and terminology.
2.  Review the official TTX FAQ pages.
3.  Read the "Top TTX Issues" below.
4.  Search through existing threads.
5.  Review the DEMO site for proper expected TTX operation.
6.  Did you try resetting your templates in Setup yet?  (Backup your template customizations first.)

Include this information in your posting...

  • What version of TTX?
  • Optional SQL DB or standard free Flat-File?
  • What server OS?  Apache, Linux, IIs, etc?
  • Optional Modules?
  • Custom Modifications?
  • BE VERY DESCRIPTIVE - list all steps required to reproduce your problem.
  • BE VERY SPECIFIC & PRECISE - calling it the "ticket page" could mean either the ticket browser (list) or the actual individual ticket
  • When somebody tries to help you, please be thoughtful enough to answer each of their technical questions.  There's a method to such madness, so please play along.
  • And finally, please be courteous to other users by reporting back with your final resolution to the problem.  Other people could be reading these threads with similar problems.


Top TTX Issues

1.  Template HTML edits do not reflect in TTX...  or Broken image links... or non-secure item on SSL page...  or Tickets do not appear in Helpdesk page.

Did you move or copy your TTX to a new server?  New Secure (SSL) URL?  Did you remember to update all the URL paths in the ttxcfg.cgi config file?  Very common issue.   Undecided

2.  Mailbox Scripts Not Working Properly


3.  Captcha image not displaying


4.  Upgrading & Moving Issues


5.  Emails do not go to everyone as expected


6.  Everything is Gone!! - or some tickets are missing


7.  I can't even get into the TTX Setup screen- Windows Server Permissions & 404 Page Not Found Errors


8.  I lost my password - Two different Admin passwords?  Where are they?

All users' logins & passwords including the Admin's are editable via the Setup program ( /setup.cgi ) and saved in the users.cgi file.

The password to get into the Setup program is saved in the ttxcfg.cgi file.  Password only for Setup... no login name required.

9.  SQL ODBC / DSN Error - Windows Server, ActivePerl, & TTX MSSQL Module


10.  403 Forbidden Error - directory permissions are correct (755)... deactivate "dumb" Apache security modules.


11.  SQL Error Writing File - TTX & SQL module are incompatible versions.



more to follow... send new suggestions to me via PM
« Last Edit: March 12, 2012, 11:49:33 AM by Sparky » Logged

Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
Sparky
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stop pushing all those buttons


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« Reply #1 on: July 17, 2008, 12:48:03 PM »

bump  Kiss
« Last Edit: December 05, 2008, 01:38:44 PM by Sparky » Logged

Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
Sparky
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Karma: 85
Posts: 2,275


stop pushing all those buttons


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« Reply #2 on: May 05, 2010, 05:19:58 PM »

bump.   Shocked
Logged

Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
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