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Author Topic: Trouble Ticket Express rev 3.00  (Read 61020 times)
Alex
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« on: November 24, 2008, 07:00:24 AM »

Download TTX version 3.0 here.

New features:
- New ticket state - "On hold"
- Using colors to mark ticket status in ticket browser
- Color management section in Setup form (setup.cgi)
- Annotate and Print options in ticket view. Attached images are shown inline in Print view (this feature requires Image::Size module)
- Carbon Copy: a custom field may be designated to keep a list of email addresses. Each customer side email message will be copied to the list.
- Time tracking: a custom field may be designated to keep total work time your operators spent for answering a ticket.
- wrapping long lines in messages
- automatic recognition and markup of commonly used URLs in messages
- persistent smtp connection - greatly reduces delays when sending email via smtp server

Layout Designer Module:
- "required" checkbox for a custom field
- "hidden" checkbox for a custom field
- editable custom fields may be modified through ticket form (no need to activate popup editor)

Groups Module:
- ticket may be assigned to multiple groups
- "hide operators" option. If active, the Trouble Ticket Express will show only departments the operator is a member of and operators that are members of department(s) the operator is member of. This applies to ticket transfer, search filter and ticket edit selectors available through operator interface.

Inventory Module:
- support for 'dashboard.tickets' config variable (defaults to 5) to control number of tickets listed in Dashboard View
- support for 'email' and 'group' attributes required by soon to be released mail-to-user, mail-to-group, mail-to-inventory feature for Mail Module

New modules:
Export module
Backup/Restore module

The following modules must be upgraded:
Layout Designer
Mail Module
Groups Module
MySQL Module
SQL Server Module
Inventory Tracking Module

Upgrade to version 3.x is subject to 50% discount. Customer accounts established after 09/30/08 are subject to additional 25% upgrade discount.

Templates affected: all

Here you may find upgrade instructions.
« Last Edit: October 12, 2010, 03:28:38 PM by Sparky » Logged

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Sparky
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« Reply #1 on: November 24, 2008, 11:11:12 AM »

This looks great!  Thanks Alex.   Cheesy

The new ticket list Export feature is not part of the demo?

Demo 3.0



To Everyone-

Please apply your custom modifications with extreme caution.  Some have been rendered obsolete with this new release and the rest have not yet been tested with 3.0

It's going to take me some time to figure out which mods have been rendered incompatible.


« Last Edit: November 24, 2008, 11:14:10 AM by Sparky » Logged

Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
arvin
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« Reply #2 on: November 27, 2008, 02:28:41 PM »

Quote
- Time tracking: a custom field may be designated to keep total work time your operators spent for answering a ticket.

interesting ..... is there a demo for this? ...and does this display data under the Reports section?
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robwellesley
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« Reply #3 on: February 09, 2009, 04:02:51 PM »

Hi

I can't logon to get access to the Upgrade purchase.  I email alex@eastwright.com about this and don't get a reply.  Can someone help me spend my money?  I'd like to buy the upgrade packages I need to move to v.3

Cheers

Rob
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Sparky
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« Reply #4 on: February 09, 2009, 04:09:36 PM »

Hi

I can't logon to get access to the Upgrade purchase.  I email alex@eastwright.com about this and don't get a reply.  Can someone help me spend my money?  I'd like to buy the upgrade packages I need to move to v.3

Cheers

Rob

The best way to contact Alex is through his Helpdesk.

According to the Module page, the discounts are automatic as long as you use your proper login.  I've had trouble accessing them though the page on his site too.  If you can find the download link in your original email receipt, that will work better.

Quote
All modules are of latest versions and include access to all previous releases. Upgrade to version 3.x is subject to 50% discount. Customer accounts established after 09/30/08 are subject to additional 25% upgrade discount. The discount will be calculated after logging into the billing system, prior to submitting billing info.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
robwellesley
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« Reply #5 on: February 11, 2009, 06:25:34 AM »


Quote
The best way to contact Alex is through his Helpdesk.

Thanks Sparky - do you know the helpdesk contact?
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Sparky
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« Reply #6 on: February 11, 2009, 09:27:12 AM »

It's in the support sticky...

http://forum.unitedwebcoders.com/index.php/topic,500.0.html
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
tonyurso
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« Reply #7 on: December 03, 2009, 01:13:42 PM »

My members area is secured through SSL any problems running under HTTPS?
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Tony is the lead developer at CharlottePlus web design in Charlotte, NC. Rate me on the web designer directory.
Alex
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« Reply #8 on: December 03, 2009, 01:44:33 PM »

You may use the software over ssl.
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Sparky
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« Reply #9 on: December 03, 2009, 01:47:17 PM »

My members area is secured through SSL any problems running under HTTPS?

None that I'm aware.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
planetblu
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« Reply #10 on: December 14, 2009, 02:07:52 PM »

Is there anyway with this new version to set a DEFAULT operator so that there is no need to choose an operator each time?

Thanks,
Rodney
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Sparky
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« Reply #11 on: December 14, 2009, 02:14:01 PM »

Is there anyway with this new version to set a DEFAULT operator so that there is no need to choose an operator each time?

Thanks,
Rodney

You should visit the Modifications Forum and look at the various sticky threads.

http://forum.unitedwebcoders.com/index.php/topic,738.0.html
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
lazna
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« Reply #12 on: March 28, 2014, 12:43:36 PM »

What "On hold" ticket status exactly mean? For what this is good? No mention in documentation, docs is probably outdated.
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