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Author Topic: [REQ] Assign ticket to operater based on Custom Field value  (Read 2117 times)
lebowski
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« on: February 28, 2009, 11:23:44 AM »

I am looking for a way to assign an operator automatically to a ticket based on a value chosen from one of the custom fields.  ie) Problem =  Blackberry/Cellphone >> the ticket is automatically assigned to xyz operator or xyz group. 
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Sparky
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stop pushing all those buttons


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« Reply #1 on: February 28, 2009, 11:29:11 AM »

Should be easy if you're familiar with Javascript.

Read this to become familiar with how to submit a fixed value in lieu of a standard item...

http://forum.unitedwebcoders.com/index.php/topic,738.0.html

Then use a custom Javascript to set your new hidden field value whenever the selection of the other pull-down menu changes.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
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